Our hospitality. Your safety.
A safe and serene environment for you to relax and play.
STATE BUILDINGS COVID-19 POLICIES & PROCEDURES
The health and wellbeing of our State Buildings community is paramount to us and our hospitality luminaries have ensured our iconic building is a safe and serene environment for you to relax and play.
Our hospitality – your safety.
All of our team members have completed the AHA Hospitality & Tourism Hygiene Course and a Hygiene Officer is on duty at all times. All team members are strongly encouraged to install and use the COVIDSafe app.
Sanitiser stations have been set up at all entry and exit points of the building and mandatory temperature checks are being conducted for team members and suppliers upon arrival.
The following additional precautions are being undertaken to enhance your protection during this time:
Hygiene practices – We have increased the frequency of cleaning and disinfecting for all high touch areas as well as back of house spaces. All guest rooms will be vacant for 24 hours to allow for deep cleaning. Shared cutlery and reusable cups have been removed from all venues and single-use menus are now being utilised within our restaurants and bars. The State Buildings is a cashless venue with all payments to be made via EFTPOS.
Food preparation – Whilst our culinary practices have always been of the highest standard, we have implemented additional precautionary measures including our culinary teams wearing gloves during food preparation. All team members are washing their hands according to stringent HACCP principles.
Social distancing – The layout and seating arrangements within our venues is being constantly reviewed to align with the latest advice from authorities. In our hotel spaces, rooms are being allocated based on limiting lift use and foot traffic. Guest use of our pool, gym and spa facilities will be closely monitored.
Reservations and cancellations – We will remain flexible with our cancellation policy for hotel and event reservations and will continue to provide suitable alternatives to our guests. We have introduced a new series of curated event experiences designed for smaller size groups as well as a food delivery service for external meetings. To find out more about these new initiatives, please contact email@example.com.
Contactless service – We are passionate about our award-winning and personalised service. Each of our hotel guests will be contacted prior to arrival to discuss their preferences, with contactless check-ins and building access without the use of lifts available upon request.
We are closely following the advice from authorities and we will continue to review our policies and procedures on a daily basis.
Our wonderful team is always here to assist and we thank you for your continued support. Should you have any further questions, please contact us at firstname.lastname@example.org.